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Shipping Information


SHIPPING CHARGES
Shipping charges are calculated once we recieve your order and are determined by the order size and shipping address. We will contact you to confirm the final amount due (usually within a few hours). YOUR CREDIT CARD WILL NOT BE CHARGED until we confirm the final amount with you via telephone or email.

ATTENTION US AND INTERNATIONAL CUSTOMERS
Telegramme Prints is a Canadian company and as such, when shipping to other countries certain issues arise: Shipping charges do not include any taxes (if applicable) levied by the purchaser's federal, state or local governments. The postal service or the relevant shipping company usually collects these taxes when the shipment arrives.

ALSO,
The purchaser is responsible for paying any border brokerage or preparation charges assessed as the item enters the U.S. or purchaser's country. For in formation about U.S. Brokerage Service Fees/Entry Preparation Charges for Importing into the United States please click here.

TO ALL CUSTOMERS:
" We ship all our prints up to 18" x 24" in flat, corrugated cardboard pads after first enclosing them in a craft paper envelope. We also may use heavy duty shipping tubes for smaller prints, depending on the circumstances. Larger prints are enclosed in craft paper and shipped in heavy duty shipping tubes".

Presently, all our shipments are shipped through Canada Post. Typically, this may mean 7 day ground shipping for Canada, 9 days ground shipping for US customers after it leaves our shop. We encourage you to contact us if you require a faster shipping solution. All costs above what is currently proposed for shipping to be incurred by the customer.

All the prints sold at Telegramme Prints are printed in small print batches, and as such, are subject to availability. We carry hundreds of prints in our Toronto shop, and whenever possible we try to fill orders from stock on hand. Inevitably, there are occasions when we have to order stock from our international suppliers. This can add to the time between the date you order your item and the date you receive it, as suppliers vary in the speed it takes to get new inventory to us. For this reason, in most cases please allow 2-4 weeks for delivery of some items.

We make every effort to indicate sold out status on our site, and remain in a dialogue with our suppliers to stay up to date in this regard. In certain situations, our suppliers may inform us that a certain print (or prints) is sold out and the supply is exhausted. In such cases, when we learn that a print has become out of stock, we return any and all payments made toward purchase of the print to the customer.

All products may also be picked up directly at the shop free of charge as opposed to having it shipped to you. Again, all our products are subject to availability. We will honour any price shown on our site in the shop.

Telegramme Prints attempts to provide you with an accurate assessment of items through clear digital photographs and a detailed description. This includes dimensions of all prints. The colours you see on your monitor when previewing our images may not match what you expected to see when you open the print at home. Some things, like the way your monitor displays colours, are out of our control.

Any of our items must be returned undamaged within 10 days via FedEx in order to qualify for a full refund. Client must pay return shipping costs.



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